Wednesday, March 11, 2020

Online Sales Tools essays

Online Sales Tools essays Norvergence Online Sales Tools CIS/319 Computers Being in sales out on the road and working from home there is not much exposure to the development of new systems. However being the end user of an operations system which is used to view weekly schedules and complete proposals the sales person is able to give a perspective on this system. The proposal portion is a is a structured system that configures pricing based on the inputs which are taken from a prospects current billing for telecomm services and a profit analysis to come up with the proposed price of services. The control is attained by submitting the proposal with the prospects billing information to check that the sales person understood and inputted the billing information correctly. Also a call is made to the prospect to review the information for a second time. The second part of this system is the ability to view a weekly schedule online. The sales persons schedule mostly consists of appointments made by the inside sales team. So any misinformation can lead to lost time and lost prospects. There is currently a lack of controls in place which is causing these problems to occur for the sales person. The problems that derive from lack of controls are inefficiency and loss of prospects both frustrating and costly. Prior to the system being in place, if there was a change in the schedule, either a cancelled appointment or an added appointment the sales person would receive an email and a phone call on their cell phone to be notified of the change whether the change was effecting the next hour or the next week. Now the system is relied on to notify the sales person by viewing the schedule on line. There are two problems with this. One the schedule does not update real time, so if the sales perso ...